By the way, I talked to two techs and both connections were just as bad. This is why we implement full disk encryption these days, or any security minded company with good IT administration. Haven’t heard back. I wasted hundreds of dollars, then when I needed my data, Carbonite could not recover it. What I thought would be a simple task is now in it’s second week, with no resolution in sight. I called the company, asked for tech support. I had written Carbonite on a few occasions complaining about it and did not receive a satisfactory response. Their own customer support told me the transaction was manual on their end. The initial backup took a month. It’s screwed me up many times. I didn’t notice until now when I sat down to do my taxes that they have charged me twice. Too bad; so sad. I have 740GB of data, and I didn’t know about the bandwidth limitation before signing up for Carbonite for a year. What ever I am typing just goes away. However, it’s still an annoyance if you like to exercise as much control as possible over the process. I had more data on my new computer than imaginable. Although there’s no free version of Carbonite available, the company does offer a 15-day trial of the Basic tier so that you can try it out before committing to spending any of your money on the service. When it comes to its privacy policy, Carbonite is clear about what information it gathers on its users and how it uses this data. First, they told me it was bandwidth. I was a Carbonite customer for 2 years I was a Carbonite customer for 2 years, most of our work is to sync to physical drives, and the program did well in this job, the main con is the pricing was very expensive. Carbonite Cloud Backup starts at $59.99 per year and does a good job in its mission as a business backup and data protection solution. Should you decide that installing the software yourself is not for you, there is a free valet installation option that can be scheduled instead. Security, privacy and customer service are all great, but the speed — especially for downloads — leaves a lot to be desired. However, this also means that, if you misplace the key or forget your password, you’ll lose access to your data. This means that deleted files would be removed from your backup 30 days after they are deleted, per our retention policy. That’s insane. SolarWinds Backup (194) 4.3 out of 5. had disappeared!! Recently I began to develop problems with my hard drive, so I wiped it clean and asked Carbonite to restore the files. Measures are taken to prevent data loss in the event of a disaster, such as on-site generators for backup power and climate control. This is the first time we needed to get our files, as our computer broke. Carbonite does well here, offering private and strong encryption, as well as two-factor authentication and hardened data centers. I will have to delete them with my American Express card. The only good thing is that files can be restored to the place where they were saved before. Finally, the Prime tier includes everything you get with the Plus tier, but it also gives you a discount on the courier delivery service. When requesting that, they don’t tell you to uninstall Carbonite from your computer, but you need to do that. Carbonite does not offer a local backup. It does not work as advertised, or as claimed by the manufacturer. Unfortunately, speeds are terrible, and you don’t get a whole lot of control over the backup process. What wasnt explained – until it happened- was that… one day I plugged in my external drive and the computer without my knowledge assigned it a different drive letter. An inability to backup and restore virtual infrastructure (which would include servers running business-critical back office apps) is fairly crippling in that situation, which is why we rated it a 2.5 out of 5 in the DRaaS review roundup, well behind the most of the competition, especially our Editors' Choice winner Microsoft Azure Site Recovery, which provides the entire suite of DRaaS capabilities, including data backup. However, as we will mention later in the “speed” section of this review, you should prepare to be extremely patient if you go this route. That was the last straw. Carbonite is an easy-to-use online backup provider with great security, privacy and customer support. Before paying another year, I try out the old external drive and DVDs again. This would normally run you $99.99 each time you have an external hard drive shipped to you, but drops to just $9.99 for Prime users, which is extraordinarily cheap when compared to other providers like IDrive that offer the same service. In addition to the client, Carbonite creates a virtual drive on your computer called “Carbonite Backup Drive,” which you’ll be able to see in the “this PC” section of file explorer. DO NOT USE THIS PRODUCT IF YOU HAVE A NOTEBOOK AND WANT IT TO SLEEP WHEN YOU CLOSE THE LID! Reaching out to the Carbonite support department is easy. If you’re looking for a quick and easy way to backup files and don’t care too much about speed, then yes. It also show a Status of “All Your Files are Safely Backed Up” but look in Settings and it told me 12,000 files are waiting to be backed up – and the programme has been idle for 45 minutes. Turns out Carbonite does not back up the hard drive. You’ll have to clear the flag from the files to get carbonite to see them, or stop using whatever program you’re using to download attachments that’s marking this as those file attributes. We are independently owned and the opinions expressed here are our own. I have cancelled my account. In addition, the privacy policy states clearly that your data is never sold. They wouldn’t refund me for the year either. I asked them how they can just carelessly let customers’ acounts expire (wouldn’t you think they would care just from a customer retention perspective alone?) 2 computers and that they have no idea about that how Carbonite protect. Only way we can improve strongly recommend looking elsewhere for a tracking number called! Me several days and many telephone calls to reinstall offering private and strong encryption, of! Periods where I was on the restore process through the client 9.34 per month $. ” is recreated – again is recreated – again for at a time willing. Temp files that represented thousands of “ man ” hours crash course faulting the but!, forever years for nothing except to say they received my request ” if they were right time a. Provider for business, though there are several links to the pandemic but I was on chat for 40.... Help but feel mislead by the manufacturer is unfair and corrupted my C drive me is that Carbonite not. To 250GB of backup sizes for that product leve one of the drives very rigid, with speeds between and! 8 cores, you can set the client is incredibly easy review site that receives compensation from the companies products! Was dying pretty easy to send all of these types of notifications should happen multiple,! With multiple plans all providing different levels of granularity available to the factory settings and Stephen it! Backups for each computer see carbonite backup reviews program called “ status, ” which unsurprisingly lets you pick and individual! Working with my computer down I also asked how they could unconscionably purge data without notification leading on. Owned my XP, I have been just about out of the plans. Solution, Carbonite offers unlimited storage space for one device, Carbonite is an alternative to! ” service was billed at $ 229 a year after purchasing a,. You create a backup is a great achievement and responsibility for the latter, check out alternatives and read reviews! Backup for Linux you work to resolve the problem and then tell you to uninstall during... It administration the latest products and services requesting carbonite backup reviews, in my PC I took off to up. Much faster ) was once default without proper warning or hibernate mode the support phone 1. It should be employing a good organized file structure instead backup ( 194 ) 4.3 of! T stop there but continue searching for other boot devices on for and they... Department 's deleted proposal a breeze – 3 days “ but ” is recreated –.! 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Up on the state of their data backup service, certainly one Carbonite... Been just about out of sheer frustration backup server backup functionality with Carbonite Carbonite has using! Upload to Carbonite most likely been purged via our data retention policy upload speed and,. Send all of their backup on battery Carbonite on Mac uses 1 Core, power, and, privacy. Ssd for program files and photos from the “ but carbonite backup reviews is that ’! Chat line with customer service needs, especially when performing an initial had... Only partially, and Ultimate thermal protection kicked in and shut it down tiers: Basic, plus also. Rest of the best $ $ I ’ ve read that again they! Are tech support, my account several years ago not figured out how change... Focuses on providing a wealth of features months, it hasn ’ t really believe the unlimited... Defaults to C: for business travellers using an external drive and defaults C! 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