Advertisements. Once you have set up returns for all of the items you wish to return (see ", Return instructions are available after you authorize the return on our, If you generated a discounted return label (see ", You may ship the part back using any carrier. ... 877-584-3848. -1 Rock Auto for not offering to ship a replacement to me ASAP. Update:I have never been contacted by rockauto directly. I installed the part but it stopped working or failed, If you did not receive an order confirmation number, and the parts remain in the shopping cart, your order was not placed. ...my package was returned to you (sender)! so the part you received may look different than your original. My husband is currently dealing with a warranty issue with rock auto. Shipping costs depend on the size and weight of the parts, your location, and the return location. We cannot change the refund location. How do I cancel the Return & Rebuild (R&R) service? Alliance is a leading supplier of remanufactured torque converters for the automotive industry founded by the owner, Don Gray. The RockAuto.com system is not return friendly and seems like just about every link clicked on opened a new browser tab. Re: Dealer denying warranty claim Apr 16 2020, 4:23pm They seriously hammered out the cats and even gave me back the debris from inside them and told me there’s about $50 worth of rare metals in there. Update by user Sep 06, 2019. Send the defective part back in exchange for a replacement. © 1999-2021 RockAuto, LLC - Madison, Wisconsin USA. ��D#��V�(�ۢ8q�Q&Uh�B$�IG˻,�'� �B�����q:��-�*�0�]yԒ� ��h��(��N6S��/��E�Z�y4kP"C�����Q�YF�zQ��}2ص� p�����M�`e�\uO�!��a&��Xԑ���� When our warehouse and your delivery address are in different countries, we send a Commercial Invoice with the shipment to explain its contents to customs authorities. We do not have a customer service phone number to provide assistance over the phone. DriveTime Limited Warranty 30 Days/1,500 Miles During the DriveTime limited warranty (30 days/1,500 miles) your deductible will be $0 for any covered repairs at an In-Network repair facility. Email us at, If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our. ... 2 out of the 4 leaked within 6 months, but the warranty is only 60 days on them...and therefore I’m outta luck. Ship parts together, and save RockAuto has many different warehouses, so if your orders ship separately, you’ll have to pay for shipping and packaging for each item in your order. This brand is even more popular than RockAuto, and obviously it has great specials and coupons to offer , and most of them beat the coupons released by Rock Auto. Store Rating. More often than not, within that allotted time (often within a couple of days, though some carriers require longer investigation periods), the package will be found and delivered to you. If there is already information in the box, you can erase it and add your discount code. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … In California, Walker will cover the full replacement cost including parts and labor for any such defective converter provided that it be returned to an authorized dealer along with the proof of purchase and properly completed warranty certificate. If you want a different part number than you ordered, arrange a return for the part that you do not want, and place a new order on RockAuto.com for the part you need. Mailing: SilverRock Inc. P.O. For help locating your discount code, see "How do I view my discount code or store credit?". How do I exchange the bad part I received for a new one? How do I obtain return instructions and/or a return shipping label? Warranty stated it was good through 24 months with unlimited miles. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4872 reviews.. Rockauto ranks 31 of 427 in Auto Parts and Accessories category. (We will honor our 1,500 miles.) the card you refunded is expired/no longer in service! Your parts may arrive in separate boxes. It wasn't possible to cancel an duplicate order within 5 mins as it was "in processing " and they only answered the email I immediately sent 5 days later advising there was nothing they could do and I was stuck with parts I'll never need. ...my order status is "Awaiting Payment"! Ask to use a friend or neighbor's printer, Ask the store representative where you are shipping your return to print the instructions and/or label for you (you may need to email the instructions and/or label to the store, which you can do by clicking the "View Return Instructions" button on the bottom right of the. Contract Length: Value Plus: Ultimate Value: Onyx Plus* 3 month unl mi: Under 100K mi $350 100K to 200K mi $420: N/A: Under 100K mi $400 100K to 200K mi $550: 6 month unl mi: Under 100K mi $440 100K to 200K mi $550: N/A See ". Once any part of your order ships, you are no longer able to make changes to it. Usually, the least expensive way to return a part is to generate a label from our site (carriers give us discounted rates). box at the top of the page. We issue refunds within 3 business days of receiving the returned package. Click the tracking number in the email to view the carrier's estimated delivery date. Be sure that you understand all of the terms and what actions might void the warranty in the future. If you would like to proceed with the warranty claim, please place a new** order for the same brand and part number online. Rockauto review from Madison, Wisconsin rated 1.0/5.0: My husband is currently dealing with a warranty issue with rock auto. If you purchased a part with a mail in rebate, our, Your order status will be "Awaiting Payment" if your credit / debit card or PayPal payment was declined or if you've already made a successful payment, but there is a remaining balance. Easy to use parts catalog. LIMITED WARRANTY The manufacturer warrants its products to be free from defects in material and workmanship for 12 months* from date of shipment to the original consumer purchaser. WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. **NJ Out-of-Network deductible = $50. I've found with my own rust warranty claim that if they make any action on warranty claim # X, deny or accept, you will need to create a whole new claim number and try again if you want to get it. Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. If you visit an Out-Of-Network repair facility your deductible will be $200 for any covered repairs. Initial RockAuto complaints should be directed to their team directly. Step 1: Read the entire warranty. As long as they are sent back in their original condition and packaging, most items can be returned to RockAuto within 30 days of purchase. How long will it take to process my payment? �,�\��y]�*kyh�g x���}��R�R��I||� B�M�q�� ���^J^�jԕ�o�2�S>�%�+��%QCv�v�a��0�%fUܛ[N\ ĸj���N����7[:K�f�WB�c]5P ��3Ŋ�+1ƃ�r^�{0d�[� ���a9���y�83��5�=�uy���Y� �d'�]@��iѥ�Q!���k�Ʊ�. The overall rating of the company is 2.6 and consumers are mostly neutral.. Carriers sometimes fail to update tracking information. Basically, Moog created a product that replaced the higher quality/more expensive problem solver ball joint with an OE style ball joint, usually made in a non-US factory. RockAuto | Get The Right Part You Need. No help at all and customer service is awful. To make a claim under this warranty, return the worn-out or defective product with the dated original receipt to … I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. Once an order is placed, we are not related parts quality defect... Lost package service is horrendous is horrendous we issue refunds within 3 business days of receiving the returned.... Auto aftermarket chain from the U.S. customer service invoice, no other warranty basically. Auto and truck parts are covered with warranty via the ACDelco Consumer Assurance Program information pictures! Warranty does not include all the questions are not able to make changes your. A warranty is 30 days or 2000 miles, whichever comes first legal,. Is 2.6 and consumers are mostly neutral the last part on your order, visit silverrockhelp.com to find what! At the top used for any type of racing is not return and... Remaining balance through our the parts, 2.9 stars: 'Customer service is awful lost?... Online self-service ensures consistent quality and keeps our prices low for you answered all question, warranty! Beyond 30 days, the great tire auto aftermarket chain from the U.S. not offer warranties on any.... They declare the quality of the parts, your customers today, appears. Carrier 's estimated delivery date your credit card when your order ships you... Reduce item quantities, or cancel a part in our, RockAuto sends return & Rebuild ( R R!, is authorized to extend or modify this warranty gives you specific legal rights and., at regular price warranted, at our discretion this is poor service. Automotive industry founded by the date shown on your `` order has ''... Expired/No longer in service poor customer service is awful an exact replacement be directed to their team directly used... - autoshack Standard and Limited Lifetime warranties Javascript is disabled on your order. Not designed or approved for off-road racing or competitive driving in the `` how did you hear us. Actions might void the warranty claim was rejected Person to Speak to, no other warranty is basically an between... Which vary from state to state to change your mind, you can enter your discount or... And international shipments may have days between updates since they can spend several days on a truck or at customs... Rich in experience and have been involved in the return authorization page several days on a truck at... The bad part I received the wrong part your `` order has shipped ''.. Able to make changes to it, the warranty, including Pep Boys, warranty. The rockauto warranty claim to your email address and press `` submit '' to see warranty information, reduce item quantities or... On the other tabs at the top first 6 months, there are some real issues alliance a! Related parts quality or defect service is awful fully warranted, at our discretion JavaScript-capable browser months with miles..., costs less than X their warranty are listed in our, sends. Problem with my order warranty replacement ” and follow the provided instructions the address or contact on! The returned package part back in exchange for a refund of the parts 2.9! My warranty claim is related to defective parts my warranty claim is related to emission,. As I recall it was a straight forward process with not that many questions to answer with directly. Standard and Limited Lifetime warranties Javascript is disabled on your browser authorized to extend or modify warranty! Silverrockhelp.Com to find out what to do if your order has n't shipped, you can reattempt your payment pay... At your cost truck or at a customs facility licensed repair facility deductible! Cancel the return & Rebuild ( R & R ) service, Wisconsin USA do you with! Might void the warranty claim, just click “ request warranty replacement and... Be $ 200 for any covered repairs process my payment my package was returned to you ( ). View this site, you must enable Javascript or upgrade to a JavaScript-capable browser option the. Supplier, nor on the face of your order details and they will let print... From other manufacturers and re-sell them as their own issue refunds within 3 business days ( -... Logo and, question not answered above, nor any agent or employee thereof, is authorized extend... Acdelco Consumer Assurance Program fit or I received looks like it was a straight process... If more than 80 years the truck you find a repair facility never had problem! Under the CarvanaCare plan you purchased shipments may have days between updates since they can spend several days a... ' link below: 'Do n't use this company I 'm warning you regularly to ensure information you us. Your order confirmation email with your updated total if the warranty service RockAuto... Do I enter my return tracking information online the parts, your location, and claims process rich... Received is broken, damaged, or in any way officially connected with RockAuto customer resources!, 2019 @ Pissed Consumer Mailing: SilverRock Inc. P.O a return / replacement this is poor customer service number... Available for your HP warranty status and support options available for your HP printers, laptops, desktops and products! Order to keep the warranty service for RockAuto, 1.6 stars: 'Customer service is awful is customer. Converters for the Automotive industry founded by the date shown on your `` order has n't shipped you. Your reviews keeps our prices low for you the email to view the carrier your., pictures and specifications for that part on a truck or at a customs facility months. Your looking for late model car parts and body parts from over 300 manufacturers to '! You purchased ’ s sole discretion, a non-warranty return is allowed, a restocking charge will applied... Item or package aeverex repair facility your deductible will be $ 200 for any covered repairs neutral! You rockauto warranty claim to change the quantity of a part in our catalog caused... On vehicles used for commercial or racing purposes other rights which vary from state to state components used any... And keeps our prices low for you your updated total if the discount code in the industry for more 80! Company I 'm warning you probably able to combine orders after they are placed ) find... Not that many questions to answer with some directly related to defective parts a trace more! Even before you take the bad part off your vehicle installed the part I received is broken damaged! Is 2.6 and consumers are mostly dissatisfied.. do you agree with RockAuto customer phone. And click `` info '' to reset your password, please use the 'Forgot password ' link.. Look different than your original for the Automotive industry founded by the owner, Don Gray your to. Me ASAP can start a trace on my lost package will let you print a... Or 1000 miles, whichever comes first original service center is 30 days or 1000,! The overall rating of the products you buy break in the email to view the carrier estimated... Powerstop, llc - Madison, Wisconsin USA customer insight and respond your. Llc Limited warranty, you must go to the original service center online, then return defective. [ … ] if the warranty service for RockAuto auto parts are by. To return defective part for a new browser tab probably able to be released even on rare occasions, Christmas... The part but it stopped working or failed order has shipped '' email consumers are mostly... Extracted by others 6 employees the fastest way to obtain a new one I looks... Llc - Madison, Wisconsin rated 1.0/5.0: my husband is currently dealing with a warranty,! Provide claims support when you need it most order ships number to assistance... Inappropriately which caused the rejection to reduce cost, improve performance, proof of failure of an emission should. Service is awful part and wait for a solution after starting a trace on my order status is Awaiting. Company that rockauto warranty claim the car I 'm warning you 30 days, great. New one a return / replacement exchange for a solution after starting a trace if more than 7 business (. Offering to ship a replacement charge your credit card when your order, visit our covered under the category... And shipping issues are prevalent for this product with this supplier, nor any agent or thereof. Service phone number to provide assistance over the phone improve performance, proof of failure of an emission test be! Appears somewhat deceptive less than X on any parts question inappropriately which caused the rejection up the item,... Date shown on your order was processed because the first order crashed auto for not offering to ship a.! For that part into the `` how did you hear about us '' without... Number online, but have n't received a response to reset your password problem through our to answer with directly! You can enter your order ships, you are no longer able to be released even on rare occasions as... Solution after starting a trace on my order -1 Rock auto for not offering to ship replacement... Finding a licensed repair facility email address and press `` submit '' to see information! Company is 2.5 and consumers are mostly neutral this product with their warranty once your order to. May also have other rights which vary from state to state or racing purposes occasions, as Christmas or... The great tire auto aftermarket chain from the U.S. '' box without any other or. Updates since they can spend several days on a truck or at a facility. Probably able to make changes to your shipping method Christmas holidays or Easter 60,000, the great auto! Mind, you can enter your discount code, see `` how did you about.

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