Warranty covers defects in materials and workmanship. I purchased an insurance policy through Plymouth Rock in Massachusetts. Backup Cameras Are Only Warrantied If Installed By A Professional Installer. You can contact RockAuto via their customer service contact page. Gift Certificate, Magnets, T-Shirt, RockAuto Decal, Hat, and more! Fuel Filter, Air Filter, Oil Filter, Filter, Cabin Air Filter, and more! 30 days for personal use vehicles. Fuel Tank, Fuel Tank Strap, Radiator, Fuel Tank Filler Neck, Fuel Sending Unit, and more! Catalytic Converter, Pipe / Resonator, Diesel Particulate Filter, Exhaust Header Pipe, Converters: 5 years or 50,000 miles (whichever comes first). Lift Support, Shock Absorber, Clutch Kit, Strut Mount, Strut, and more! Brake Pad Wear Sensor, Brake Pad, Rotor, Caliper, Parking Brake Shoe, and more! Oxygen (O2) Sensor, Brake Pad, Water Pump, Hydraulic Hose, Tie Rod End, and more! We would like to show you a description here but the site won’t allow us. Their team is focused on giving people access to affordable auto parts. Rotor, Brake Pad, Rotor & Brake Pad Kit, Wheel Bearing & Hub, Wheel Hub, and more! For the best prices on online auto parts, shop with Parts Geek today. Magnum MaxDry STL gaskets: Limited Lifetime Warranty. All other products: 12 months/12,000 miles. Manuals, Diagrams, Brochures, Bulletins, Part Guides, & Decals: No Warranty; Sun Visor Bracket: 3 Years; All Other Parts: 1 Year, Catalytic Converter, Exhaust Manifold, Pipe / Resonator, Muffler, 25,000 miles. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. It brings customers thousands of parts from over 200 manufacturers. 2 years (non VFM* parts, non catalytic converter, non lifetime). Cables, clutch forks, flywheels, ring gears, transmission parts, cabin air filters and manifold part number 101330: 90 days. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. It took them more time and work then they thought, but honored the original quote and did a great job. The company is based in Madison, WI. RockAuto is a completely online company. Turn Signal Switch, Door Lock Actuator, Power Window Switch, Sun Visor, Dimmer Switch, and more! MSL mufflers and Pipes no warranty. New Auto Parts in Madison, WI. Belt, Radiator Upper Hose, Radiator Lower Hose, Bypass Hose, Timing Belt. Wheel Bearing & Hub, Wheel Bearing, Wheel Seal, Water Pump, Wheel Hub, and more! All compressors returned for defect must show proof of purchase of an A/C Orifice Tube (or A/C Expansion Valve), A/C Receiver Drier/Accumulator, and A/C System Flush or a Work Order showing the purchase of these items and that the system was flushed. You can contact the customer service representative of Rockauto calling Rockauto's helpline phone numbers. Cylinder Head Gasket, Valve Cover Gasket, Cylinder Head Gasket Set, Crankshaft Seal, Intake Manifold Gasket, and more! I called my bank and they called me back and said that I had to tall yoj all to place the order.”, “I need ti used my walmart gift card to pay for my parts”, “I'm unable to login with the username that I created”, “My account was charged after I canceled my order”, “I do not have my account number and order number”, “I needs brakes and I have purchased from u in the past and no one beats your company I don't know anything about fixing cars but I do know customer services I am a nurse and appreciate your company”, “Bought king pin kit not enough shims to finish job”. Coolant / Antifreeze, Oil, Gear Oil, Transmission Fluid, and more! Detroit Axle - 4WD 515036 Front Wheel Bearing and Hub Assembly 6LUG 2PC Set for 4WD 4x4 Cadillac Escalade ESV EXT Chevy Avalanche Express 1500 Silverado Suburban Tahoe GMC Sierra Yukon Savana Marine Engines 18 months. Shock Absorber, Strut / Coil Spring / Mount Assembly, Strut, Strut Mount, Steering Damper, and more! Distributor Cap, Ignition Coil, Oil Pressure Sender / Switch, Blower Motor Control Module / Resistor, EGR Valve, and more! Control Arm, Tie Rod End, Motor Mount, Ball Joint, Stabilizer Bar Link, and more! Brake Pad, Master Cylinder, Rotor, Wheel Cylinder, Power Brake Booster. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair. Besides calling, the next favorite option for customers looking for help is via service@rockauto.com for Customer Service. Stock Parts: 1 Year From Installation; High Performance Parts: No Warranty, Wheel Bearing & Hub, Master Cylinder, Power Brake Booster, Wheel Bearing, Pinion Bearing. Oxygen (O2) Sensor Socket / Wrench, Tie Rod Tool, Belt Installation Tool, Pulley Tool, Fuel Line Disconnect Tool, and more! If you have a problem with a part during the warranty period, please submit a warranty claim through our. They found my wheel bearings needed to be repacked in my land cruiser. Cylinder Head Gasket Set, Cylinder Head Gasket, Intake Plenum Gasket, Valve Cover Gasket, Timing Cover Gasket, and more! Fuel Injector, Fuel Injector Seal / O-Ring, Valve Cover Gasket, Fuel Injector Line, Fuel Injection Control Module (FICM), and more! Batteries (except #9A31, #9A31P, #9A51P): 30 Months; #9A31 and #9A31P: 18 Months; #9A51P: 24 Months; All Other Parts: 12 Months. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Phone number 608-661-1376 Cylinder Head Bolt, Cylinder Head Gasket Set, Connecting Rod Bearing, Piston Ring, Engine Kit Gasket Set, and more! You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Its catalog includes mechanical parts like brake pads and shock absorbers, body parts like bumpers and mirrors, interior trim like door handles and carpets, and major assemblies like steering gears, CV axles, engine long blocks, and complete transmissions. Trailer Hitch, Trailer Hitch Receiver Tube Cover, Receiver Tube Adapter / Extender, Gooseneck Trailer Hitch Mount Kit, Trailer Brake Controller, and more! Lug Nut, Oil Drain Plug, Outside Door Handle, Door Hinge Pin & Bushing Kit, Exhaust Manifold Hardware, and more! Dash Board Cover, Seat Cover, Floor Mat, Cargo Area Mat. Strut / Coil Spring / Mount Assembly, Shock Absorber, Strut, Steering Damper, Alternator / Generator, Starter Motor, Turbocharger. Headlamp Assembly, Tail Lamp Assembly, Fog / Driving Lamp Assembly, Parking / Turn Signal Lamp Assembly, Side Marker Lamp Assembly, and more! Limited Lifetime: Carter Electric Fuel Pumps and Assemblies. Wiper Blade, Clutch Kit, Alternator / Generator, Fog / Driving Lamp Assembly, Starter Motor, and more! Ignition Control Modules (except T-Series): 5 years / 50,000 miles; Intermotor Wire Sets: Limited Lifetime; T-Series Parts: 1 year / 12,000 miles; TechSmart Tools: 1 year from date of purchase; All Other Parts: 3 years / 36,000 miles. CV Axle, Caliper, Power Steering Pump, Rack and Pinion, Power Brake Booster, and more! Electric Fuel Pumps purchased after 1/1/2014- limited lifetime. Catalytic Converter, Muffler, Pipe / Resonator. Headlamp Bulb, Fog / Driving Light Bulb, Wiper Blade, License Plate Lamp Bulb, Back Up / Reverse Lamp Bulb, and more! Muffler, Pipe / Resonator, Pipe Flange Gasket / Seal, Hanger / Insulator, Bolt / Spring, and more! Limited 3 years on Stainless Screen Front™, Stainless Cold Front™, Stainless Interceptor™, Folding Aluminum Ramp, Folding Aluminum Arched Ramp, Bi-Fold Ramps, and Tri-Fold Ramps properly installed per provided instructions. All products are covered by warranty for a minimum of one (1) year. With great care given to selecting the correct part, and the enormous selection available on their site, Rock Auto represents the best deal online for car parts. All compressors returned for defect must show proof of purchase of an A/C Orifice Tube (or A/C Expansion Valve), A/C Receiver Drier/Accumulator, and A/C System Flush or a Work Order showing the purchase of these items and that the system was flushed. Pipes, Resonators & Straps: No warranty. 1,935 talking about this. Fuel Pump & Housing Assembly, Fuel Pump Strainer, Fuel Pump, Fuel Pump Connector. Sale. If, for any reason, the qualifying products* don't live up to your expectations within the first 90 days, replace the products and we will refund your original product's purchase price (less any discounts and/or rebates), plus labor (up to $50 per axle). Easy to use parts catalog. Ordered an SKF throwout bearing. Any damaged wiring or connectors must be replaced. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Blower Motor, Heater Blend Door Actuator, Thermostat Housing / Water Outlet, A/C Compressor, A/C Receiver Drier / Accumulator, and more! If you need to talk to customer service have your states attorney get involved , then they will call you. Hydraulic Hose, Wheel Cylinder, Hydraulic Line, Fuse, Spark Plug Wire, and more! 90-Day Risk-Free Trial Offer: Try Monroe® Premium Brake Products for 90 days. Radiator, Oil Cooler, A/C Condenser, Intercooler. Timing Belt Component Kits/60,000 miles, or the life of the automotive manufacturer's original recommended replacement interval. Power Steering Pressure Hose, Power Steering Return Hose, Power Steering Pump Seal Kit, Steering Gear Rebuild Kit, Rack and Pinion Seal Kit, and more! Oil Drain Plug, Oil Filter, Spark Plug, Fuel Tank Cap, Oil Drain Plug Gasket, and more! Hoop Step, Off-Road Light Bar Mount Kit, Hitch Step, Truck Step. Brake Pad, Rotor, Wheel Cylinder, Rotor & Brake Pad Kit, Brake Shoe, and more! 24 months - Steering Gears, Rack & Pinions, Power Steering Pumps. 12 months: Carter Mechanical Fuel Pumps, Carter Fuel System Accessories. High Performance/Heavy Duty Kits (K, K-36, ESK, TDK and KC Kits) 60 day hassle-free exchange and 3 year/36,000 miles. Motorhomes: Class A or Motorhomes over 11,000 GVW are NOT COVERED by the warranty. Valve Cover Gasket, Intake Manifold Gasket, Oil Pan Gasket, Thermostat / Thermostat Housing / Water Outlet Seal, Crankshaft Seal, and more! Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. This specific instance is the only real issue I've ever had with Rock Auto after at least 30 separate orders. Manifold with Catalytic Converter 5 years/50,000 miles. Pipe Flange Gasket / Seal, Pipe / Resonator, Catalytic Converter, Muffler, Clamp, and more! Terms listed apply only for parts used on a private passenger vehicle; warranties for cargo, commercial or off-road vehicles may be more limited. Side Window Vent, Hood Deflector, Tailgate Cap Protector, Fender Flare, Truck Bed Side Rail Protector, and more! Timing Set, Timing Chain Tensioner, Timing Chain Guide, Balance Shaft Chain, Timing Belt & Component Kit, and more! 90 days/3,000 miles (whichever occurs first). Oxygen (O2) Sensor, Carburetor Repair Kit, Mass Air Flow Sensor, Idle Air Control (IAC) Valve, Camshaft Position Sensor, and more! New & Remanufactured Transmission & Gas Engine Assemblies: 3 years/unlimited miles (VALID IN THE UNITED STATES ONLY); Diesel Engines For Light Trucks: 2 years/unlimited miles (VALID IN THE UNITED STATES ONLY); Sheet Metal: Limited Lifetime Against Rust Perforation; Struts/Shock Absorbers on Non-Commercial Cars/Light Trucks: Limited Lifetime; Spark Plug Wire Sets: Limited Lifetime; All Other Parts: 24 Months. Most commonly, consumers tend to contact Rockauto to ask questions about: Request for Information, Shipping and Delivery, Return/ Replace. 180 Days: Electronic and Self-Leveling units. Oil Filter, Air Filter, Cabin Air Filter, Fuel Filter, PCV (Positive Crankcase Ventilation) Valve, and more! New … Transmission Flush, Transmission Fluid Conditioner, Radiator Flush , Transmission Rebuild Lube, Transmission Fluid Additive, and more! But check out our information about their phone number 866-762-5288 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. Tapered Wire Coil Springs: 2 Years, All Other Coil Springs : Lifetime; Lift Supports: 3 Years. Belt, Timing Belt, Water Pump & Component Kit, Belt Drive Component Kit, Timing Belt, Timing Belt & Component Kit, and more! Limited lifetime (except tools & Omega power steering products). RockAuto, LLC was founded in Madison, Wisconsin in 1999 by the Taylor family. Auxiliary / Transfer Tank, Diesel Auxiliary Tank Install Kit, Auxiliary / Transfer Tank & Toolbox. Cylinder Heads supplied separately 12 months/12,000 miles. Fuel Pump, Fuel Pump & Housing Assembly, Fuel Pump Strainer, Fuel Sending Unit. Fuel Filter, Air Filter, Cabin Air Filter, PCV (Positive Crankcase Ventilation) Valve, Oil Filter, and more! All compressors returned for defect must show proof of purchase of an A/C Orifice Tube (or A/C Expansion Valve), A/C Receiver Drier/Accumulator, and A/C System Flush or a Work Order showing the purchase of these items and that the system was flushed. Limited Lifetime: LED light bars. Tie Rod End, Control Arm, Stabilizer Bar Link, Ball Joint, Tie Rod Assembly (Inner & Outer), and more! Stock / Standard Replacement Parts: 12 months / 12,000 miles; High Performance Parts: No Warranty, Automatic Transmission Assembly, Long Block, Transfer Case Assembly, Manual Transmission Assembly. Rivet, Pad, Label, Insulator, Plate, and more! Clutch Kit, Clutch Slave Cylinder, Clutch Master Cylinder, Flywheel, Clutch Release Bearing, and more! Steering Coupler, Power Steering Pump, Steering Gear, Power Steering Pump Pulley, Steering Gear Nut, and more! Off-Road Light Bar, Bull Bar, Step / Nerf Bar, 3 Year: Step Bars, Grille Guards, and Bull Bars with black powder coat finish, Bumpers with textured finish. Steering Damper Bellows, CV Axle, CV Joint Boot. The stainless steel body and the nipples alone are warranted for 5 years or 50,000 miles, whichever comes first. Brake Pad, Brake Shoe, Parking Brake Shoe, Drum. All warranties apply to the Customer or Original Owner (the individual who purchased the product for their own use) and are not transferable. No Warranty on blades, bits, punches, dies, bulbs, fuses, grinding wheels, belts, and other consumables. Motor Mount, Transmission Mount, Motor Mount Kit, Torque Strut Mount, and more! Master cylinders, slave cylinders, flywheels, cables, and forks 90 days. Clutch Kit, Clutch Slave Cylinder, Clutch Master Cylinder, Flywheel, Clutch Master and Slave Cylinder Assembly, and more! Quality parts with great pricing, beats most local parts houses, if you can wait. Nighthawk LED Sealed Beams: 3 years; Other Bulbs: 200 Operating Hours. Rotor, Brake Pad, Brake Lubricant, Rotor & Brake Pad Kit, Caliper, and more! Rotor, Brake Pad, Caliper, Hydraulic Hose, Wheel Cylinder, and more! What can we help you with. Manual Transmissions & CVT : 12 months or 12,000 miles. Hydraulic Hose, Power Steering Pressure Hose, Power Steering Return Hose, Oil Cooler Line, and more! (new bolts and anti-seize!) 1 Year: All Other Products. Side Window Vent, Hood Deflector, Outside Door Handle Cover, Fuel Door Cover, Tail Lamp Cover, and more! ABS Wheel Speed Sensor, Thermostat, Windshield Washer Pump, Camshaft Position Sensor, Temperature Sender / Sensor, and more! Reviewers write the most about Rockauto Shipping Service and give it 3.0 stars out of 5. Tie Rod End, Ball Joint, Stabilizer Bar Link, Idler Arm, Stabilizer Bar Bushing, and more! Ignition Coils- 3 year/36,000 miles. Side Window Vent, Floor Mat, Step / Nerf Bar, Running Board, Running Board Mount Kit, and more! Super Stats: Limited lifetime, other products: 90 days. ... We provide 24/7 service with quickest deliveries and free shipping above order of $99. Do you have something to say about Rockauto? Oil Filter, Air Filter, Fuel Filter, PCV (Positive Crankcase Ventilation) Valve, Cabin Air Filter, and more! Spacer, Rivet, Label, Pin, Sensor, and more! CV Axle, Knuckle, CV Joint, CV Intermediate Shaft, Oxygen (O2) Sensor. Clutch Plate, Rebuild Kit, Filter, Shift Solenoid, Band, and more! Ignition Coil, Fuel Tank, Fuel Tank Strap, Distributor, Oil Pan, and more! Fuse, Blade Circuit Breaker, Circuit Breaker. Control Arm, Tie Rod End, Valve Cover Gasket, Motor Mount, Stabilizer Bar Link, and more! Contact Us Home When you choose Rock Auto Service, you are choosing auto repair and maintenance performed by an ASE Master Certified Technician, with 26 years of dealership experience. Shock mounts 12 months. Repair Manual, Steering & Suspension Repair Manual, Body Repair Manual, Engine Repair Manual, Electrical Repair Manual, and more! Quality parts and good delivery times, but you can forget about returns after 30 days, and no customer Oil Filter, Air Filter, Cabin Air Filter, Fuel Filter, Filter, and more! Steering dampers - 12 months. You can contact for services like return an order, exchange an item, account access and other service-related queries. All products are covered by warranty for a minimum of one (1) year. According to the customer phone and the email is the best way to communicate Rockauto. Hybrid Drive Batteries 12 months. Address. Customer service, No customer service, Refund policy for defective item, Poor customer service when trying to get help, No phone number to talk with someone. Quality parts and good delivery times, but you can forget about returns after 30 days, and no customer service phone number or email address to be found to... Read more 12/22/2020 Brake Pad, Rotor, Disc Brake Hardware Kit, Wheel Cylinder, Master Cylinder, and more! It is known for selling the best auto parts at the lowest prices and can also find rare auto parts on request. © 1999-2021 RockAuto, LLC - Madison, Wisconsin USA. Dipstick / Tube Lock Pin, Oil Filter, Socket, Grommet, Rivet, and more! Pipe Flange Gasket / Seal, Spacer, Label, Valve, Sensor, and more! Control Arm, Wiper Arm, Belt, Cabin Air Filter, Ignition Coil, and more! Limited lifetime. Tire Pressure Monitoring System (TPMS) Sensor, Tire Pressure Monitoring System (TPMS) Service Kit. No warranties will be considered without this required documentation. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886 … Rights Reserved, You Are About to Contact PissedConsumer.com, “I'm tryin to find out abt a part befr I order it”, “I ordered a tool and cancelled the next day and still have not recieved my money back”, “Cancelled a part and still haven't got my money back”, “I've order something on this site and it gave me an error message but the money has came out of my account”, “The website said my bank did not except the transaction but yet the money was taken out of my bank just making sure I'm going to receive my parts”, “I need to place an order but when I click the the button to process my order it wont take my card. Wheel Bearing & Hub, Wheel Bearing, Wheel Seal, Axle Shaft Seal, Universal Joint, and more! Cab Corner, Door Hinge, Inside Door Handle, Floor Pan, Hood Bumper, and more! Clutch Fluid, Brake Fluid, Brake Cleaner, Power Steering Fluid, Mass Air Flow Sensor Cleaner, and more! BBB accredited since 8/6/2007. Please refer to the product's More Info pages for specific warranty information. Outside Mirror & Glass Assembly, Spacer, Gasket, Pin, Sensor, and more! Clutch Kit, Flywheel, Clutch Slave Cylinder, Clutch Master Cylinder, Clutch Master and Slave Cylinder Assembly, and more! Throttle Bodies & Distributors 12 months. Performance Clutch Kits: 120 days. Automatic Transmissions greater than 11,000 GVW 18 months/18,000 miles. That helps quicker because it is a direct point of communication. Lift Support, Steering Damper, Torque Strut Mount, Seat Adjustment Strut, Belt Tensioner Damper. Wiring, Electrical, & All Other Accessories: 12 months. Review authors value the most Discounts and Special Offers. Radio, Dash Kit, Wire Cap, Radio Upgrade Kit, Radio Module Interface, and more! Lifetime warranty on hand tools. Seat Covers: 2-Year Limited Warranty. Valve Cover Gasket, Intake Manifold Gasket, Oil Pan Gasket, Crankshaft Seal, Cylinder Head Bolt, and more! Contact Rock Auto by Email. Contact Us. Starter Motor, Alternator / Generator, Wiper Motor, Window Regulator, Window Regulator & Motor Assembly, and more! Drum Brake Hardware Kit, Wheel Cylinder, Hydraulic Hose, Clutch Slave Cylinder, Disc Brake Hardware Kit, and more! Window glass and mirror glass, no warranty. Multi-Purpose Grease, Brake Lubricant, Engine Rebuild Lube, Differential Oil Additive, CV Joint Grease, and more! Step / Nerf Bar, Running Board, Step / Nerf Bar Mount Kit, Running Board Mount Kit, Floor Mat, and more! You can call Rockauto at phone number, write an email to service@rockauto.com, fill out a contact form on their website www.rockauto.com, or write a letter to RockAuto, LLC, 6418 Normandy Lane, Suite 100, Madison, Wisconsin, 53719, United States. Headlamp Assembly, Tail Lamp Assembly, Parking / Turn Signal Lamp Assembly, Outside Mirror & Glass Assembly, Fog / Driving Lamp Assembly, and more! Lifetime: Hard Suspension Components (Includes knuckles, lift blocks, control arms, level kits and covers welds, cracks, or breaks); 5 Year: Leaf and Coil Springs (Covers sagging outside tolerance, break, or failure under normal operating conditions); 3 Year: Shocks and Stabilizers (Covers leaking, diminished dampening, and breaks); 3 Year: LED Light and Brackets (Covers bulb outage, casing, wiring harness/switch); 1 Year: Bushings and Ball Joints (Covers all wear and tear items), Differential Locker, Differential Cross Pin, Differential Lock Spring. 90 days on other products. Thermostat / Thermostat Housing / Water Outlet Seal, Oil Pan Gasket, Valve Cover Gasket, Cylinder Head Gasket, Pipe Flange Gasket / Seal, and more! According to RockAuto website, “RockAuto is a completely online company.” They “ do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. Three years. Shock Absorber, Tie Rod End, Ball Joint, Strut, Pitman Arm, and more! Lift Support, Clutch Kit, Flywheel, Clutch Master Cylinder, Clutch Slave Cylinder, and more! 1. 36 Months for Gas Magnum Struts. Wheel Bearing, Wheel Seal, Crankshaft Seal, Axle Shaft Seal, Differential Pinion Seal, and more! Wheel Bearing, Wheel Bearing & Hub, Wheel Seal, Differential Bearing, Axle Shaft Seal, and more! The product had a 2 year warranty and is now out of warranty. NOTE: Removing the tamper proof sticker on coils and modules will void the warranty. Some products (like Trailer Brake Controllers) have longer warranty coverage periods. Wheel Bearing, Wheel Bearing & Hub, Wheel Seal, Crankshaft Seal, Differential Pinion Bearing / Race, and more! I got a problem with a order I make yesterday and don’t have order number so I don’t know how contact the customer service or someone can help me !!! All Other Products: Limited Lifetime Structural Warranty / 2 Year Coating Warranty Against Manufacture Defect. 12 months/12000 miles. RockAuto sells the most recognized brands in the industry so you can buy with confidence. Oxygen (O2) Sensor, Temperature Sender / Sensor, Throttle Position Sensor (TPS), ABS Wheel Speed Sensor, Crankshaft Position Sensor, and more! Spark Plug, Ignition Coil, Spark Plug Wire, Spark Plug / Coil-On-Plug Boot, Diesel Glow Plug, and more!